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iTunes for Windows

images/AppleMain
Well, as the words on Apple’s main website indicated, Apple has departed from their traditional modus operandi and released a Windows version of the popular iTunes software. This release gives Windows users a native way to sync their iPod portable music players and access the iTunes music store, which allows downloads of a large variety of songs for $0.99 each.

I am currently working on a review of the iTunes application itself now and will try and post that later today.

129 Responses to iTunes for Windows

  1. Chuck December 6, 2003 at 11:20 am #

    I have Windows XP and the songs I download from itunes play with static. Itunes won’t answer emails. Any suggestions?

  2. Jamie December 8, 2003 at 2:07 pm #

    Hi Chuck. Sorry it took me so long to get back to you. I was out of town for the weekend. Do you mean that you actually purchased songs from iTunes and they play with static? If so, do you mean on your PC or on a media player?
    The first places I would start are updated sound drivers. Let me know what happens.

  3. Chuck December 10, 2003 at 2:55 pm #

    Thanks Jamie. The songs I purchased from iTunes play with static on the computer. I’m going to take you advice and go to the Windows site to see if I can update my sound drivers. Thanks. I’ll let you know.

  4. crystal January 23, 2004 at 9:37 pm #

    Help! This has been a bad week for me and my damnned ipod. I want to open the iTunes app, but it says “The iTunes library file cannot be read becuase it does not appear to be a valid library file.” What does this mean and what can i do to remedy it? Thanks!

  5. Jamie Jamison January 24, 2004 at 7:41 am #

    Hi, Crystal. I sent you an email, but I also wanted to post the answer I found here on the blog. Here is a link from the Apple support site that addresses the corrupt library file – the article applies to the mac version of the product.

    iTunes: Does Not Open or Unexpectedly Quits

  6. Jamie Jamison January 24, 2004 at 8:49 am #

    I got a reply back from Crystal that she is using iTunes for Windows. In order to correct the iTunes invalid file library problem in Windows, then do the following if you have a default install of iTunes and have not customized your library location:

    1. Open your My Music folder (should be under your My Documents folder).
    2. Open the iTunes folder.
    3. Move the file, “iTunes 4 Music Library.itl” from that folder to the desktop.
    4. Open iTunes. Your music library will be blank.
    5. On the File Menu, select Add Folder to Library.
    6. In the dialog box that opens, navigate to My Documents\My Music\Itunes\ and click on the iTunes Music folder, then click OK.

    iTunes will rebuild your music library. If everything works properly, you cal delete the file that you moved to your desktop. You can also use the above steps to add music files in other locations on your computer.

  7. Tommy Zung February 14, 2004 at 11:25 am #

    Have you ever heard of iTunes booting up but not being able to see the iTunes window at all? I have tried to re-install and repair iTunes for Windows several times with no luck. In the shortcut iTunes icon I can play, shuffle and stop tunes but I cannot access the iTunes main interface window. Any suggestions. Thanks in advance.

  8. Hannah February 14, 2004 at 4:46 pm #

    I use Windows XP. I downloaded iTunes awhile back, but after some computer problems, I wasn’t able to access the program. I can download iTunes but when I attempt to open the program an error message states that “The folder ‘iTunes’ is on a locked disk or you do not have write permissions for this folder”. Any ideas?

  9. Randi Roger February 29, 2004 at 4:54 pm #

    I use Windows XP. I recently bought an iPod Mini and tried to load iTunes for Windows on my Win XP machine. iTunes 2.4 loaded but I can’t get my machine to read CDs and bring them into iTunes for importing. The iTunes radio is working and you can get to internet help w/in iTunes so I am convinced it is a setting within XP and how it is reading the CD with the proprietary format. Any ideas?

  10. brett March 15, 2004 at 6:06 pm #

    I’m having the same problem as Randi Roger. iTunes works — I can buy music — but I can’t get iTunes to read a CD.
    I’ve tried re-installing and removing other media players on my computer.
    I don’t have an iPod at this point, so I wonder if that’s a problem, even though Apple’s help site says it shouldn’t be. Any ideas?

  11. Crystal March 16, 2004 at 5:52 pm #

    Finally I found people with the same problem. I use Windows XP but I can’t get iTunes read CD either. Please help!

  12. jay March 17, 2004 at 7:43 am #

    does anyone know how to change the default location of the musiclibrary.itl and .xml files?
    mine keeps getting created on my network drive, which is constrained for space.
    many thanks
    jay

  13. Jamie Jamison March 17, 2004 at 8:40 am #

    I sent this separately to Jay in an email.
    I think in order to change the location of the files you specify, you have to change the location of your iTunes music folder. The reason it is probably going to your network drive is that is where your My Documents folder resides. In order to change the location do the following:
    Open iTunes
    On the Edit menu, select Preferences (or press Control-,)
    Click the Advanced tab
    Click the Change button and select another location – in your case, I recommend a folder that is not in your My Documents folder or anywhere in your user profile.
    I hope that helps.

  14. Jamie Jamison March 17, 2004 at 8:19 pm #

    Well, it turns out I was wrong. Here is the excerpt from the Apple support site:

    The iTunes Music Library file, which keeps track of the songs you have, must remain in the iTunes folder in your My Music folder.

    Here is the link to the article:
    Changing where your audio files are stored

  15. steve March 22, 2004 at 5:44 pm #

    Thank you so much for your help with the corrupt ipod folder- it save me about 5 hours of downloading

  16. Randi Roger March 31, 2004 at 9:03 pm #

    folks, I actually got my Win XP machine to recognize CDs in iTunes! It is actually well documented in the Apple forums but the fix seemed so far I didn’t believe it at first. I had to upgrade the firmware on my machine’s DVD. It took 2 times but I finally got it to work! Good luck! Randi

  17. Sneha April 14, 2004 at 12:16 pm #

    I’m a college student using iTunes 4.2 on Windows XP, and lately, I haven’t been able to see any shared music. I know that there are other computers connected on the network, because my roommate’s iTunes works fine. I’ve tried reconfiguring my network connections and reinstalling iTunes but nothing seems to help. Do you know how I could fix this problem?

  18. Sarah April 21, 2004 at 10:57 am #

    Hi. I have an iPod mini and I am having problems with iTunes. When I installed iTunes it searched for files on the system and added them to my library. I use KaZaA to download music for two reasons, one because it is free and the other is that I cannot use iTunes Music Store in the UK. When I try to add the downloaded music filed to my Library nothing happens. I have tried with mp3 and wma files and I cannot solve the problem, although these files will play with iTunes I cannot get them onto my iPod mini. I have tried to contact Apple and I have looked on the website but I have found nothing. PLEASE HELP ME!!!

  19. Gordon April 26, 2004 at 8:30 pm #

    When I plug my Ipod into the USB port of my my windows XP supported Computer a window pops up and reads this:
    “The software required for communicating with the Ipod is not installed correctly, Please reinstall Itunes to install the Ipod’s software.”
    So I tried to reinstall and I tried to remove Itunes to start off fresh but I get This and I can’t even remove the Program from My computer: “Internal Failure
    Error Number: 0×80040707
    Description:”Blank”
    Then I hit ok and get an Access Denied Window.
    My I tunes folder plays music but MY Ipod Can’t read it and it restored itself so there is no more music on the Ipod!
    Please if you have any suggestions Please help..Thank You?????!!!!

  20. Gordon April 26, 2004 at 8:30 pm #

    When I plug my Ipod into the USB port of my my windows XP supported Computer a window pops up and reads this:
    “The software required for communicating with the Ipod is not installed correctly, Please reinstall Itunes to install the Ipod’s software.”
    So I tried to reinstall and I tried to remove Itunes to start off fresh but I get This and I can’t even remove the Program from My computer: “Internal Failure
    Error Number: 0×80040707
    Description:”Blank”
    Then I hit ok and get an Access Denied Window.
    My I tunes folder plays music but MY Ipod Can’t read it and it restored itself so there is no more music on the Ipod!
    Please if you have any suggestions Please help..Thank You?????!!!!

  21. HM May 8, 2004 at 10:07 am #

    iTunes 4.0, and upwards to latest all close unexpectedly in my winXP Pro machine. I’ve tried re-importing my library file, but that does not help. It says nothing about a library file in the error message. Just say’s that it need to quit.
    Help. Nothing I’ve read so far works at all.

  22. Shelley Haslip May 23, 2004 at 3:09 am #

    I’m having the same problem as Gordon and it’s really torquing me off. I’ve tried reinsalling iTunes and I get the same “0×80040707″ error with the subsequent “Access Denied” message. WHat now? Has anyone found a solution to this?

  23. Sherman May 26, 2004 at 11:41 am #

    “0×80040707″
    I had this same problem and spent 1.5 days fixing it. Here’s what I figured out. You can’t install or uninstall and it’s because you don’t have full administrator rights. I thought I did. Once that was fixed I was able to completely uninstall both the iPod and iTunes software. I then went to C:\programs and deleted any iPod or iTunes directories. I then emptied Recycle Bin. I rebooted and downloaded the most recent iTunes (4.5) software and the iPod installer (both on Apple’s website). During the whole process I left the iPod out of the dock station. I then installed the iPod software (downloaded version) and the iTunes (downloaded version), rebooted, started iTunes from my computer, and then put the iPod in the dock station. iTunes recognized my iPod and then began the process to update the software on the iPod. Once the iPod software was updated, iTunes began to synch my music back onto my iPod.
    Life is great again.

  24. Alyssa May 31, 2004 at 2:49 am #

    I had the “reinstall itunes” error message. I did exactly as Shelley Haslip suggested in the post before mine and voila! works now :)
    Thanks Shelley!

  25. alyssa May 31, 2004 at 2:50 am #

    sorry it’s Sherman’s post that helped me. Not Shelley’s

  26. Jeremy June 7, 2004 at 11:00 am #

    hey,
    Ive been having the same 0×80040707 problem. I think that Shelly’s post will help me but im not quite sure how to get full administraitor rights. Can someone please help?!

  27. Jeremy June 7, 2004 at 11:07 am #

    Shermans post not shelly’s. Sorry

  28. Jack June 10, 2004 at 10:28 am #

    I had the same 0×80040707 error. The trick was I had to use the same account I had previously used to install iTunes and that account had to be an administrator. I had an account that had been an administrator, but I removed it from the administrators group. Then I tried using the adminstrator account to remove iTunes, but no luck. But I added my user account back to the adminstrators group, switched to that user account and then uninstall worked fine. Hope this helps you Jeremy

  29. Jeremy June 10, 2004 at 3:03 pm #

    well, I only have one account and it says that it is administrator.I still dont get what is stopping me from doing this because i can still install other programs.

  30. Jeremy June 10, 2004 at 3:08 pm #

    I might as well ask you how to add an account to the andministrator group.Please respond ASAP i would really love to have music before my road trip to Las Vegas on the 18th.

  31. Jeremy June 12, 2004 at 7:55 pm #

    Hey,
    Well… YAY! Apple just released iTunes 4.6! I got it fixed by just updating! Now I’m rockin’ all day! :) APPLE ROX! :) :) :)

  32. KaiwinAzN June 13, 2004 at 8:46 am #

    Welll… to get to the admin account
    boot up into safe mode
    ex.
    Before it gets to the boot screen (windows xp logo) i think u press f8 or somethin’

  33. Michael September 3, 2004 at 5:18 pm #

    i get this problem:
    the software required for communicating with the iPod is not installed correctley. Please reinstall iTunes to install the iPod’s software
    i did reinstall and still no change
    could someone send me an e-mail to help me out
    Thanks !!

  34. Ken September 11, 2004 at 1:11 pm #

    Hi,
    I had the same problem, found the answer on google (where else?)
    iPodService.exe needs to be running. I ran it manually from C:\Program Files\iPod\bin\ but that didnt help, I had to add it to the startup using ‘msconfig’ and restart the machine.
    Then it works. (I also have iTunesHelper.exe running, but I think that one start with iTunes)
    Good luck

  35. letitia September 12, 2004 at 3:34 am #

    hi iam also having problems with ipod software saying the software required for communicating with the ipod is not installed correctly.i have installed and uninstalled using both cd rom and apple downloads with latest drivers,but is still comes up,also file g ipod pops up?
    how do i add it to the start up using msconfig as in the last post? I have spent almost three days sorting this out
    i am running windows xp

  36. john September 12, 2004 at 10:19 am #

    hi i cannot load ipod files.Itunes has loaded correctly when using the cd rom in my mini ipod pack.i have installed and unstalled uding latest drivers from ipod but the following message comes up
    the software required for communicating with the ipod is not installed correctly please reinstall itunes to install pods software
    which of course i have done but the message
    still comes up.also i have no desktop icon should there be one???

  37. Bod September 17, 2004 at 1:06 pm #

    Okay – with thanks to all above, I finally cracked the access denied problem!! But it takes some nerve. The problem seems to be that itunes places some sort of file in the XP identity that was logged on when you first loaded it!! I had changed identities, so it locked me out. First I changed the name of the directory where itunes stores the music files to save them, and and dived in the to system registry. (type ‘regedit’ at the run command.) I searched for all appearances of itunes and deleted them – be patient – it is everywhere. I then did the same with ipod, and apple. finally I searched for the name of the identity I had used, and thought I had deleted – WRONG! There is was in the registry, still storing the Apple information. I deleted that, and exited and iTunes loaded fine, thinking it was a new installation. Back to listening!!

  38. Andre Regal September 22, 2004 at 1:56 pm #

    When I open iTunes (4.5) there are no longer and songs listed. I have tried to rebuild the database by File -> Add New Folder To Library but nothing happens. I do have over 73GB of music in my library.
    I’m running a Dell Inspiron 8500 using Windows XP Home Edition. It seems that one day the songs were there and the next time I opened iTunes everything was gone. I’m not sure what do next. Can somebody help me out?

  39. Glenn Hernandez October 2, 2004 at 11:22 pm #

    OK
    Im sure this is getting pretty old for all of you out there, but I am writing to a whole bunch a forums to see if they can solve my overwhelmingly annoying problem. I just downloaded iTunes on my Windows XP with an sbc DSL connection (2wire home portal monitor). Everytime I try to connect to the iTunes store and it tells me this: iTunes cannot connect to the Music Store: make sure your network connection is active and try again. My network connection is fine. I have tried turning off my McAffey firewall, I have added the internet application to the allow list on McAffey, and I even entered the ports in the 2wire home portal firewall,…nothing, does anyone know what else I could do. Surely someone has run into this same problem. Anything would be appreciated!!
    -pieeye

  40. sbahns October 15, 2004 at 12:51 pm #

    I’m having the same problem as pieeye. iTunes works fine on my XP machine EXCEPT in going to the music store. I open iTunes and it tells me: iTunes cannot connect to the Music Store: make sure your network connection is active and try again.
    My connection is fine, as well. I can do everything else I need to on the web/internet. I turned off my firewall (though it used to connect just fine even with that on) and it didn’t change anything.
    Does anyone know what fixes this?
    Thanks,
    Sarah

  41. Rob Mc October 26, 2004 at 11:26 am #

    Same problem as Tommy Zung, posted in February…
    I can download iTunes but when I attempt to open the program an error message states that “The folder ‘iTunes’ is on a locked disk or you do not have write permissions for this folder”. Any ideas?
    Please please please????

  42. mark October 28, 2004 at 3:10 pm #

    PLEASE someone find a solution to this problem!!!!! Apple support could not even figure it out! Whoever does is going to be a superstar!

  43. Lindsay November 8, 2004 at 7:03 am #

    Hey all. I’m getting that infamous message “the software required to communicate with ipod…” everytime I try to sync my ipod and itunes. I’ve tried everything from reloading all the programs to downloading new ones off of apple’s website. Some of the instructions above are a little hard to understand. Could somebody please put out step-by-step instructions on how to get rid of this problem? Thanks a lot…

  44. Thembi November 11, 2004 at 2:38 am #

    hi, I have the internal error , error number: 0×80040707 thing. I am trying to uninstall iTunes. How do i do it?

  45. Thembi November 11, 2004 at 6:56 am #

    I read a suggestion from Jeremy and it worked. I logged on as administrator when I first installed iTunes and it worked. Thanks a lot!

  46. Barrie November 16, 2004 at 2:06 pm #

    Anybody any idea how to get iTunes to run after reinstalling a new hard drive. All I get is an error message saying that iTunes cannot find or create the iTune folder in My Music. I have tried removing iTunes, rebooting and downloading a fresh 4.7 install but it still refuses to let me in. I’m running Windows XP.

  47. emeryclark December 1, 2004 at 11:52 am #

    Yall know why I can’t see other user’s shared files on iTunes. Im running XPSP1. All Windoze users on campus have been having same problems? Please help. Thanks so much.

  48. Kat December 4, 2004 at 4:52 pm #

    hey guys,can you help me?itunes popped up with an error message as soon as I connected my ipod to my pc,saying my ipod cannot be read.All my songs are on ipod,as I have it manually synced.What do I do?!!!!

  49. christian December 9, 2004 at 9:17 pm #

    im trying to unistall itunes but it wont let me it sais error on 0×80040707 after i click ok it sais ACCESS DENIED.
    pleas help me on this question cause im traying to get rid of itunes?

  50. Tori Gagne December 13, 2004 at 10:59 pm #

    I have trouble accesing itunes when I sing in it says network connection is reset. My network is working fine. I turned off firewall and aanti virus. At the suggestion of apple tech suport I tried to un install itunes– It won’t let me un install. So at his suggestion I checked registry paths and everything checks out there is nothing wrong with my install shield wizard. Now I went in and un installed all itunes I could find. Although I am not sure how to do this in the registry as someone on this site suggested. Do I have to un install all of the ipod software as well? We have 3 i pods in the family and both of my son’s were working fine untill sometime in November and now none of us can get any thing to work. Any help??

  51. Stephen December 14, 2004 at 6:55 am #

    Hi. I am trying to get this weeks free download and I tried to purchase a song from iTunes. I am from the UK.
    Now then, when I am signed into iTunes it comes up with the US store. I change to the UK store and log in. I then try to purchase/download my tune and then it says “Currently not available in the US” or something similar.
    When I try to purchase from the US store is says “Your account is only valid to the UK etc. etc. would you like to switch store?” I click yes and go to the UK store.
    Again it comes up with the “currently not available in the us” thing again…
    HELP!!
    PS. I want to change the store so that when I open iTunes it comes up with the UK store not the US one.

  52. Nicola December 14, 2004 at 1:43 pm #

    Hi
    Having just bought and ipod I am experiencing problems in installing and am getting the same 0×80040707 error message. I am running Windows XP home edition (with service pack2)I have tried Shelly’s options but the system won’t let me delete the files. Any suggestions. HELP!!!

  53. greg December 14, 2004 at 6:19 pm #

    help…when i turn on itunes, i get the message “itunes could not connect to the itunes store,make sure your network is active and try again.” How can i access the music store??

  54. greg December 14, 2004 at 6:20 pm #

    help…when i turn on itunes, i get the message “itunes could not connect to the itunes store,make sure your network is active and try again.” How can i access the music store??

  55. Sue December 16, 2004 at 10:35 am #

    help… I’m using Windows XP and and unable to download CD’s to my ipod Photo. They are being stored in itunes library but I can’t transfer them to my iPod. Does anyone have a fool-proof solution??? Can anyone tell me the quickest way to transfer CD’s to my Ipod? Thanks….

  56. Conor December 21, 2004 at 1:33 pm #

    could you please e-mail me on the following: 1. when installing itunes to fix error 1406 and 2. the invalid library file problem….. these are killing me…would appreciate e-mail cause getting on this website is very hard cause loads of pop-ups…Thanks

  57. Chris December 26, 2004 at 4:15 pm #

    What is the deal with this IPOD?!?! I am getting the message
    ‘Software Required for Communicating with the iPod is not Installed Correctly’
    When I plug the ipod in and start iTunes. I have looked at each post in this thread and nothing has worked for me. What is up with Apple Ipod vs HP Ipod. I have an HP Ipod but have tried fixes for both HP and Apple to no resolution. anyone have something that will work?

  58. caren December 26, 2004 at 9:51 pm #

    help…when i turn on itunes, i get the message “itunes could not connect to the itunes store,make sure your network is active and try again.” How can i access the music store??

  59. adrian December 28, 2004 at 4:18 pm #

    this thing is driving me crazy!! i can’t fix that damn problem of 0×80040707 someone please tell me exactly step by step on how to fix this. thanks

  60. adrian December 28, 2004 at 4:44 pm #

    ok i checked so many times and it says i am an administrator and i dont know what else to do i am on the verge of destroying my computer. why cant i delete iTunes??

  61. mark mendell December 29, 2004 at 9:20 am #

    formatted and installed 2 ipod minis on the same XP machine with no problem. However, only itunes running under admin see’s them. Connecting ipod when not admin “works” (PC see’s ipod) but itunes does not.

  62. Jimmi Heiserman December 29, 2004 at 2:30 pm #

    I to, like some other posts before hand, was having the library.itl file locked out when Itunes tried to start. My reason it happened was because I have 3 computers all networked, with all of the “My Documents” folders on each computer re-pointed to just the one that is my file server. This works great for me and every program except Itunes, which insists on storing neccessary files in the “My Music” folder. Why can’t it store the itunes and XML file in the program install directory. Now i can only have one instance of iTunes open at a time, because they all look for this file in “My Music”, which all points to the same file. changing the advance setting only changes where songs get ripped to, not where those 2 files get stored. Any registry hacks??

  63. Chris Wheeler January 1, 2005 at 3:59 am #

    I can’t get on to the itunes music store. it comes up saying Unknown Error Ocurred (-3259). What do I do????

  64. Jim Anderson January 2, 2005 at 12:08 am #

    Had the problem of not being able to use my iPod – got the error “The software required for communicating with the Ipod is not installed correctly, Please reinstall Itunes to install the Ipod’s software.”
    I tried reinstalling iTunes – that didn’t work. I uninstalled iTunes and deleted all iTunes and IPod directories, then installed iTunes, and the iPod setup. Then restarted the machine, opened iTunes, put the iPod in the dock, and all went fine.

  65. allison January 2, 2005 at 7:09 pm #

    i just recently got a mini ipod and ive been trying to download the software on my cpu, windows XP for a while. when i first began itunes was already on my cpu but then i had to uninstall it. now ive been trying to re-install it back on my cpu, and now, i have the icon on my start menu for programs, but when i try to open it it says there isnt all of the required folders, please reinstall. and no matter how many times i try to install again, i get the same thing … anyone know whats wrong with my cpu?

  66. casey January 3, 2005 at 9:30 am #

    I just received an Ipod for christmas and I am having a seriously problem downloading itunes onto my windows xp home edition. Every time I put the cd in to download or even try to download from the web site an error comes up “error 1406″. I have called every company dell, apple, hp and no one will help me. Then I searched online and I found something on the apple site (to remove all ipod,itunes, apple files from my computer and restart and try again) but that does not work. I have been in the registry, but I am not that computer smart and dont want to crash my computer. PLEASE HELP!!!!!!!!!!!!!!!

  67. Kenneth H. Ervin January 6, 2005 at 5:45 pm #

    I just received an Ipod for christmas and I am having a seriously problem with the accompying software. Every time that i try to run the iTunes Software I get the iTunes License Agreement. I then click on the agree button. Then I get an error message “The folder “iTunes” cannot be found or created, and is required. The default location for this folder is inside the “My Music” folder” PLESE HELP ME!!!!!!!!!!!!!

  68. James Johnson January 9, 2005 at 11:28 pm #

    I just recieved an iPod for Christmas and was trying to download my windows media files on my itunes music folder. I’m running windows 2000, but of course it can only handle windows media 9. Itunes keeps giving me an error that it can’t convert over my files, and that I need to download the latest version of media player, which I have. So, how can I convert all these music files I have over to itunes to download/ sync w/ my new toy?

  69. Nils January 14, 2005 at 12:58 pm #

    Got a new ipod. Love it , works great. But had a computer crash and did a complete reinstall of Windows XP. After installing iTunes 4.7 I am unable to get all my good Music from the Ipod to iTunes. I get a message say Ipod linked to another iTunes music libary. Do you want to change the link to this itunes music library and replace all existing songs and playlists on this iPod with those from this library? I think this will erase all my good music :( . Is there any way to get the music files off the ipod back into iTunes?

  70. sbahns January 20, 2005 at 8:44 am #

    As a follow up to my message from October about problems with XP and iTunes connecting to the music store:
    I have not found a solution to this problem only a probable cause. I believe our nextwork adminitrators (I work at a big University) have set the network to reset or interrupt connections periodically in an effort to combat people monopolizing the network. This is probably to prevent people from hogging bandwidth and using file sharing programs, etc. Thus, Internet radio is constantly rebuffering and forget about connecting to the iTunes music store – though I don’t think that part is fair. I came to this conclusion after bringing my PowerBook to work with me and attempting to connect to the music store on it as well on the same connection….no go. It is possible that Apple could tweak iTunes to connect inspite of this kind of network issue..after all, buying a song is not the network hog that file sharing can be.
    If anyone finds a way around this, let me know.
    Sarah

  71. sbahns January 20, 2005 at 10:32 am #

    Addendum to my previous post.
    I just updated iTunes to the latest version (4.7.1.30) and it seems to have fixed the problem in XP. I just went to the iTunes store and downloaded the free song of the week. It is pretty slow, though, so I think there is still a network issue, but I *can* get to the music store now.
    Sarah

  72. Tim Smith January 23, 2005 at 4:19 pm #

    Cannot connect to music store in itunes on my pc error message(make sure network connection is open)tried everything please help!

  73. Petey January 25, 2005 at 11:36 am #

    Yeah hi i try to uninstall itunes and ipod however i get an message which has the error message: 0×80040707 which doesn’t let me uninstall itunes and ipod, i try to delete it from c:\programs however it says: cannot delete ipodservice.exe:Acess is denied.
    Can someone please email me or post an answer to solve my problem.
    Petey

  74. Petey January 25, 2005 at 1:16 pm #

    i just sorted the problem with the error number:0×80040707, what i done was i jus downloaded another version from the apple website.
    But now i got another problem, before itunes would automatically add mp3 to itself however since i downloaded another version, it doesn’t do that now.
    Can anyone please tell me how i get my itunes to automatically update itself with mp3, so when i download music it is already on itunes.
    Petey

  75. Pallavi January 26, 2005 at 10:53 am #

    I have XP and tried to download iTunes 4.7.1, but after it is done downloading, I cannot find the program file. Does anyone know where it could be so that I can start to use iTunes before my iPod arrives next week?

  76. Annie January 26, 2005 at 7:24 pm #

    When ever i try to connect my Ipod to my Comp it doesnt show up in the little scren and i can’t download music on to it. So i tried refreshing it and now i get a little message when i open Itunes that Itunes can not read my Ipod. This all started happening once i Downloaded the newest version of Itunes. And ive tried re installing it…. I DONT NO WHAT TO DOOOO

  77. Maury January 29, 2005 at 9:14 pm #

    Running XP, I just tried installing a second Ipod on a different login screen then the first was originally installed. I am getting error number:0×80040707 when installing the software. Since I already have the software installed from the first IPOD, how do I proceed.
    Frustrated MB

  78. Stephen January 31, 2005 at 12:00 pm #

    I have the following problem:
    The folder ‘iTunes’ is on a locked disk or you do not have write permissions for this folder”.
    Can anyone offer any ideas?
    Thanks
    Stephen

  79. Doug January 31, 2005 at 12:41 pm #

    I recently purchased a iPod mini. I am running XP Home with SP2 on my CPU. iTunes has installed completely, but each time I try to open it I receive an error message that it must shut down. I have never been able to open iTunes and thus am unable to use my iPod. Frustrating! Apple support was not help, nor was Microsoft… They have each blamed the other.

  80. Eric K February 1, 2005 at 3:00 pm #

    Hello,
    Regarding the locked LiIBRARY.ITL file problem encountered when opening itunes, I tried opening up Windows Explorer, then went into My Documents – My Music, and then I went into the folder properties, and simply removed the check mark from Read-Only, and said Yes to apply to all subfolders, and voila! I could then open Itunes with no problem.
    Best regards,
    Eric
    Montreal

  81. Tom Coulton February 3, 2005 at 2:30 pm #

    Hi, I’ve recently got an iPod for Christmas, and I set it up on my laptop at home and everything was working fine. Then I move back to university and try to set it up on my desktop pc at Uni, but whenever I try to install iTunes an error 0×80040707 comes up and it stops me from installing it.
    I’m using Windows XP at the moment and when I rang Apple they told me that the error message was to do with Windows, not the iPod. They also gave me a list of suggestions of what to do to remedy the problem, yet half of them are impossible to do as files that they list are non-existent on my system!!
    Any ideas? Could you please email me when you have time!
    Thanks,
    Tom

  82. Conor February 3, 2005 at 3:40 pm #

    I have had itunes on my computer for quite a while, and then my computer had a problem. After it was fixed i keep getting a message that says:
    error number: 0×80040707
    Description: Dll function call crashed: ISRT.VerGetFileVersion
    Setup will now termintate.
    Its really bugging me and i would like to know what i should do, Thanks

  83. Steven February 5, 2005 at 12:48 pm #

    Do you know how i can cofugure itunes (lastest downloded version) and my music library to worked in a shared way across the two profiles myself and my partner use on our laptop (windows xp home edition)?
    Presently our shared itunes music file and downloaded music is located in our shared files folder – this works fine when I am logged on, however when my partner logs on under her profile and starts itunes it is empty and I can’t figure out how to remedy this without physically copying the music again which we obviuosly want to avoid.
    It would be useful if we could add music to itunes via either profile so when web browsing, general use etc we keep our own individual settings.
    Many thanks.

  84. Steve February 5, 2005 at 8:42 pm #

    I am among the many others who have gotten the error number 0×80040707 when I try to install iTunes.
    I have read through the previous messages on this topic, but the remedies that have worked for others don’t seem to be working for me. Here is my situation
    1. I am running Windows 2000 Pro.
    2. All Windows updates are current.
    3. I am the only user and the administrator on the machine.
    4. I am attempting to download the most recent version of iTunes (4.7.1)
    5. I have tried to download it and reinstall it several times, each with the same result yielding the error message.
    Any other ideas would be greatly appreciated. Best wishes,
    Steve

  85. ross February 7, 2005 at 4:55 pm #

    recently moved my library onto my external HD, seemed to be fine until I started using limewire – no I get the good old “the folder ‘itunes’ cannot be found or created and is required. the default..etc etc.” Any thoughts??

  86. Tippy February 19, 2005 at 8:17 pm #

    hi, i installed iTunes and my iPod mini at christmas with no problems. i recently updated to iTunes 4.7.1. now whenever i am listening to music with iTunes, the sound quits and the song stops playing. to make things worse this then affects other programs on Windows. I literally have no sound on my computer until I restart. it is a really frustrating situation. can you help please? thank you
    Tippy

  87. joe February 20, 2005 at 11:36 am #

    Please help! got an ipod, trying to install it on a shared pc with windows xp,,, keep getting error 0×80040707. is this because there is another ipod already attached to this pc,, is there an easy soloution???
    thanx for your help!!

  88. Violet February 20, 2005 at 8:16 pm #

    Hey
    i got an ipod for christmas and it came with and itunes disc…everything works fine but i cant get signed in to the music store i’ve tried everything in the world and i dont know whats wrong.. im connected to the internet and i typed in my aol password but it says that the thing has typed out???so i thought i needed to upgrade or something….please help!!!!

  89. Eduard February 22, 2005 at 7:03 pm #

    I have my iTunes library on a network drive in a server running Windows 98SE. The iTunes application is not installed on the server (just the music files). Three other computers (running Windows XP Professional)on the network have iTunes installed locally and share the music on the network drive. I did this by changing the default location of the “My Documents” folder on all computers to the shared drive on the server. This worked perfectly until recently. Now when I try to open iTunes on any of the networked computers I get the message: “The folder ‘iTunes’ is on a locked disk or you do not have write permissions for this folder.”
    Did Apple change something in the newest release of iTunes which prevents the setup I have described? I tried changing the “read only” attribute of the iTunes program folders and the folder on my server. I also tried renaming the iTunes folder which contains my music on teh server, then reimporting the music files on a local computer. This works until I quit and restart iTunes, then I get the same error. Nothing seems to work. Any ideas?
    Thank you.
    Ed

  90. erik February 28, 2005 at 6:52 pm #

    Ts there anyway to et the download of the week without having an itunes account? If it’s free, why do you need to log into an account? Thanks ahead of time

  91. Jon Yarrow March 1, 2005 at 7:26 am #

    Please HELP!!!!!!!! I just bought an ipod and can’t get the software loaded. It keeps spitting out the same two errors saying that I could not access certain “keys”. The installershield website says that I don’t have administrator privileges. Can you help me out? I’d really appreciate it.

  92. Morgan March 7, 2005 at 5:33 pm #

    Hi I have an iPod, and I recently got my computer fixed because of spyware and etc. Now everytime I try to open iTunes it flashes a “Warning” that states, “The iTunes service for importing and burning CD’S AND DVD’s has not been started. Please restart the service to enable burning and importing.” I am not sure what software to install. Any help would be great thanks.

  93. Jimmy March 11, 2005 at 3:37 pm #

    I have a fix for the
    “ITunes could not connect to the music store, make sure your network connection is active and try again.” It has to do with your IE Configuration Settings.
    To fix:
    1. Close Itunes
    2. Launch IE.
    3. Go to Tools, Internet Options.
    4. Click on the “Advanced” tab.
    5. Find the Security section.
    6. Check the box for SSL 3.0
    7. Check the box for TTL 1.0
    8. Close IE, restart Itunes, and All Is Well
    -Jimmy

  94. Shaun March 12, 2005 at 4:46 pm #

    I already have songs uploaded from itunes on to my ipod from other peoples computers. The problem is that my computer is windows 98 so I need to use ephpod instead of itunes. So I was wondering if I uninstall itunes will it erase all of the songs on my ipod that have already been uploaded from it. Any suggestions???

  95. SANDRA March 14, 2005 at 6:20 pm #

    I HAVE USED BOTH MEDIA PLAYER AND ITUNES FOR MUSIC I HAVE BURNED AND RIPPED.. AND FOUND THAT I AM MORE COMFORTABLE WITH MEDIA PLAYER.. I HAVE TRIED TO UNINSTALL ITUNES BUT NOTHING WORKS..
    CAN SOMEONE HELP STEP BY STEP ON REMOVING IT FROM MY COMPUTER.. (PLEEEEEASE)
    THANKS,
    SANDY

  96. SANDRA March 14, 2005 at 6:20 pm #

    I HAVE USED BOTH MEDIA PLAYER AND ITUNES FOR MUSIC I HAVE BURNED AND RIPPED.. AND FOUND THAT I AM MORE COMFORTABLE WITH MEDIA PLAYER.. I HAVE TRIED TO UNINSTALL ITUNES BUT NOTHING WORKS..
    CAN SOMEONE HELP STEP BY STEP ON REMOVING IT FROM MY COMPUTER.. (PLEEEEEASE)
    THANKS,
    SANDY

  97. Bailey March 15, 2005 at 3:36 pm #

    I bought all of my songs that i wanted but then our computer broke–so now i reinstalled the itunes software and i dont know how to get the songs saved in my account back into my library!–please help!

  98. Bailey March 15, 2005 at 3:37 pm #

    I bought all of my songs that i wanted but then our computer broke–so now i reinstalled the itunes software and i dont know how to get the songs saved in my account back into my library!–please help!

  99. Bailey March 15, 2005 at 3:38 pm #

    I bought all of my songs that i wanted but then our computer broke–so now i reinstalled the itunes software and i dont know how to get the songs saved in my account back into my library!–please help!

  100. Hugh March 20, 2005 at 7:09 pm #

    I seem to be having a fairly common problem with my new iPod mini, in regards to loading the iTunes software onto Windows XP. I am receiving the message, Error 1406. If anyone has any advice I would really appreciate it, because this is getting old real fast! Thanks

  101. Jack March 21, 2005 at 11:52 am #

    I am having similar problems to quite a few of you. I can’t get itunes to import my audio cd’s. I have windows xp. Please help.

  102. khsmith March 25, 2005 at 8:37 pm #

    Having problems with mini ipod problem-had it working at christmas time but had my computer worked on and have to reinstall ipod and I am getting that terrible error 0×80040707 dll function call crashed:ISRT.VerGetFile Version. My son has an Ipod on my computer that works fine. I have tried everything. Could someone run me through a step by step on how to fix it.
    Please send instructions to my e-mail.

  103. khsmith March 25, 2005 at 11:05 pm #

    I forgot to say that I have Windows XP. I have tried so many things but I am afraid I am going to mess up all of my sons songs also. We had to create new profiles after our computer was fixed so as to not mess up our desktops old files(itunes) that were saved.

  104. Warren March 26, 2005 at 4:15 am #

    need help itunes wont reconize ipod and i get an error that i have to reeinstall itunes!!!

  105. Jeremy April 27, 2005 at 1:13 am #

    I need help,
    I have bean a really big fan of itunes for awhile and have had it on my computer for atleast 3 years. After a few crashes i got my computer to run agian. I installed itunes and it worked great for about a month. Then it wouldnt open anymore. Ive bean trying to find a solution but to no sucess i hope you guys can help :D

  106. Jeremy April 29, 2005 at 12:12 am #

    well i guess no ones going to help me then

  107. Jeremy April 29, 2005 at 12:42 am #

    ok i found the solution on my own here it is
    for some odd reason my computer would run itunes in the background when it started so i opened up the windows task manager and exited itunes then tried opening it agian this worked like a charm the only problem is that i have to open my task manager everytime i restart my computer and exit itunes.exe then start it agian if there is a solution for this plz plz plz tell me

  108. Jeremy April 29, 2005 at 12:53 am #

    oh also i have another problem since you guys are so helpfull
    anyways my itunes freezes everytime i try to burn a disk well ill let you ponder on that and see if i get a result thx

  109. Orincess May 5, 2005 at 5:20 pm #

    I am trying to down load ipod software onto windows 98 but it keeps saying file E:/INSTMSIA.EXE cannot be found. What is that? And how can i create it or fix it? Please help

  110. Orincess May 5, 2005 at 5:38 pm #

    Someone please send me an e-mail through hotmail!! I have tried everything

  111. Deanna May 5, 2005 at 9:00 pm #

    Hi I am having problems with itunes seeing my ipod..for the longest time it worked..then I updated my Xp with service pack 2 and all hell broke loose..Not only did the itunes not see my ipod..neither did the updater..so I called apple..he he my 1 free tech call..all they could do was tell me to send it in..I sent it in and got it back like 2 days later..saying i had formated it for mac os..I am not that dumb..but I was cool with that..I tried to sync it up..no go..so I messed around with my reg. ..and removed all ipod entries..that worked my pod is now seen by my os..but itunes does not give me that wonderful 0×80040707 error..I cant install nor remove itunes..any ideas..yes I have full rights to my os…Please I have have been working on this for 2 months..Dee

  112. Sammii May 9, 2005 at 1:07 pm #

    Hi, I have gotten my iPod working and communicating with iTunes. I transfer songs onto my ipod, and on iTunes it says they are there and shows how much space is used up. But when I disconnect the iPod the songs are not on my ipod, although the space is still being used up. If I connect my ipod again the songs come up.
    I can’t understand why it is doing this.
    I am using XP.
    Thanks in advance :)

  113. Trav May 10, 2005 at 1:10 pm #

    Okay, I am having HUGE problems with iTunes and iPod Shuffle. For starters, I can’t install iTunes 4.7.1 because I am running Microsoft Windows XP with Service Pack 2. Without 4.7.1 installed on my computer, the iPod Shuffle will not install. So, I called Apple and they told me to uninstall SP2, install iTunes then install the iPod. Well, I uninstalled SP2 and my computer was on the brink after that, so I HAD to do a system restore. I tried to install iTunes when my pc did not have SP2 (brink stage) but I got error number: 0×80040707. I am the administrator for this pc, so I don’t understand this. To get my computer to work I did a system restore. How in the heck can I get iTunes to load on my pc, I see that I cannot uninstall SP2 as it crashes my pc. HELP!

  114. Mick May 13, 2005 at 10:01 am #

    Is there any way to install iTunes WITHOUT having administrator privileges?

  115. Mark May 15, 2005 at 11:34 am #

    Jamie,
    I to am struggling with itines running in XP. I can insert the CD i wish to load after 3 – 5 tracks have loaded then the PC freezes.
    I’ve installed and uninstalled the itunes software so many times. Why the hell after all these years still trouble ,crossing over, MAC & MS. Please help because an empty ipod is useless.

  116. Luigi M May 22, 2005 at 10:03 am #

    I am using itune 4.8 with win-xp service pack 2.
    I have lost of songs load and each time I add a new song or a new folder to the library I have to scroll through each songs to find where it stores. is any way to create separate library and is the any way to create subfolder on a play list. I have a 60 gig iphoto and I have over 1000 songs and I need to store lots more but it very time counsiming each time I have to search to see where it stores all the new added songs.
    thanks in advanced Luigi M.

  117. Dustin May 28, 2005 at 2:00 am #

    My iTunes store works fine as far as browsing the store and selecting music. But when I try to buy it, the load bar drags on forever and I get the eventual error message of “Coult not purchase items in your cart. The network connection was reset”. Can anyone tell me how to fix this? I’ve tried turning my firewall off and everything. I could really use some assistance.

  118. Lee S June 2, 2005 at 5:06 pm #

    Does anybody know how to get iTunes to run after reinstalling a new hard drive. All I get is an error message saying that iTunes cannot find or create the iTune folder in My Music. I have tried removing iTunes, rebooting and downloading a fresh 4.7 install but it still refuses to run. I’m running Windows XP.

  119. Josh July 9, 2005 at 9:34 am #

    I was forced to use System Restore on my PC. Now that “Error Number: 0×80040707″ followed by “Access Denied” thing is coming up. I tried all the so-called remedies properly, but to no avail. This is driving me nuts. I feel naked without my iPod. Who else agrees? Say “I!”

  120. Oliver September 30, 2005 at 5:49 am #

    When I press autofill I get an unknowned error occurred(-36).Please help

  121. Oliver September 30, 2005 at 5:56 am #

    Ipod shuffle cannot be update.An unknown error occur(-36). Please advice

  122. Al December 18, 2005 at 1:49 am #

    I tried to install the ipod disc into the computer, and when I do a window pops up and says “1155: File D:/INSTMSIA.EXE not found” what does this mean? how can I fix it? Can someone help me please? Thank you. Email me asap. my email is alanhdz252608@yahoo.com

  123. Punzo September 16, 2006 at 6:57 pm #

    tried to install the ipod disc into the computer, and when I do a window pops up and says “1155: File D:/INSTMSIA.EXE not found” what does this mean? how can I fix it? Can someone help me please? Thank you. Email me asap. my email is rpunzo@peoplepc.com

  124. Simon January 14, 2007 at 7:27 pm #

    Hi i have the itunes 5.0 and i just got a new ipod nano and it requires a itune 7.0 if i update it will my music be erased because more than half of my music is from CD plz and ty =)

  125. Hector February 9, 2007 at 4:19 pm #

    Hey! I have a problem with my iTunes. Everytime I try to download a song, a message came up saying “The Network Connection Timed Out” and it said the error was -3259. Help me out!!! Thanks

  126. Spanky August 27, 2007 at 1:34 pm #

    I tried to install the ipod disc into the computer, and when I do a window pops up and says “1155: File D:/INSTMSIA.EXE not found” what does this mean? how can I fix it? Can someone help me please? Thank you. Email me asap. my email is saigontweak@yahoo.com

  127. Danster January 16, 2008 at 6:34 pm #

    I am trying to install itunes 7 on pc which runs on xp and keep getting the error message: the windows installer service could not be accessed. This can occur if windows is in safe mode, or if windows installer is not correctly installed. Any ideas? thanks in advance

  128. Danster January 16, 2008 at 6:38 pm #

    I am trying to install itunes 7 on pc which runs on xp and keep getting the error message: the windows installer service could not be accessed. This can occur if windows is in safe mode, or if windows installer is not correctly installed. Any ideas? thanks in advance

  129. rachel March 3, 2009 at 10:24 am #

    whenever i connect my ipod i get the following message: “The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod’s software.”
    what can i do so i can use my ipod again?
    ive tried unitstalling/reinstalling it multiple times